Your Front Office Scorecard

How a scorecard from our outreach checks your public website.

A Front Office Scorecard is a snapshot of what we found on your public school website, not a test of what your staff knows or says by phone. We send one only after someone on our team reviews it.

What the numbers mean

The first number counts clear answers among 20 common charter front-office questions. The second counts answers across 177 school-wide questions. Answers we found on the site link to their source; a reviewer-confirmed answer is marked as such. Questions listed under “We could not find a clear answer” are invitations to check the site, not claims that your school has no answer.

The quick score on our homepage

When you type your school's website into the demo on our homepage, Elira reads up to 10 of your public pages right away and shows a quick score out of the same 20 questions. Nobody on our team reviews that number, and nothing about your visit is saved. A full scorecard reads up to 40 pages and a person checks it before we send it, so the two numbers can differ: the full one can find answers on pages the quick one never reached.

If something is wrong

Open the page named beside the answer or search your site for a question we missed. Website content can change after the date on your scorecard. Tell our team when a question is already answered; we can verify it before referring to the scorecard again. If you already use AskElira, see your dashboard overview for current account access. The outreach scorecard does not change your school’s saved answers.